Everything
You Need
To Know.

Once your order has been successfully placed, you should receive an order confirmation using the contact details provided during checkout.

If you need to change something, contact us as soon as possible with your order number and the change you'd like to make.

Once an order has entered processing or fulfilment, changes may no longer be possible.

Contact us as quickly as possible if you'd like to request a cancellation. We can only cancel an order if it has not already progressed too far through fulfilment.

Contact NYRRA immediately with your order number and the correct address. If the order has not yet been dispatched, we may be able to update it.

Your order number is included in your order confirmation and may also appear within your NYRRA customer account.

Orders require processing and preparation before dispatch. Delivery estimates vary depending on destination and the fulfilment requirements of the order.

When tracking is available for your shipment, tracking information will be provided after the order has been dispatched.

Yes. NYRRA currently offers free delivery on qualifying orders over £50.

Tracking can occasionally take time to update after a parcel enters the carrier network. If it remains unchanged for an unusually long period, contact us with your order number.

Carrier delays can occasionally occur. If your order appears significantly delayed, send us your order details and we'll help you review the available tracking information.

Available delivery destinations and any applicable shipping charges are shown during checkout.

Eligible items can be returned in accordance with NYRRA's returns policy. Items should meet the conditions stated in that policy before a return is sent.

Contact us with your order number and the item you'd like to return. We'll help with the next steps where the return is eligible.

Refunds are processed after an eligible return has been received and reviewed. Your payment provider may require additional time before the funds appear in your account.

Contact us as soon as possible and include your order number along with clear photographs showing the issue. We'll review the situation and help with the appropriate next step.

Send us your order number and photographs of the item you received so we can review the order and help resolve it.

Materials vary between designs. Each product page includes the relevant material information for that individual NYRRA piece.

Store jewellery somewhere dry when it isn't being worn and avoid unnecessary contact with moisture, chemicals, perfumes and cleaning products.

Gently wipe pieces with a clean, soft cloth after wear to help maintain their appearance.

To help preserve the appearance and finish of your jewellery, we recommend removing it before showering, swimming or prolonged exposure to water.

How a piece changes over time depends on its material, finish, environment and how it is worn and cared for. Following the care guidance can help maintain its appearance.

Check the sizing information shown on the individual product page before ordering. Where conversions are available, they will be displayed alongside the relevant sizes.

We aim to represent each piece accurately, but appearance can vary slightly depending on lighting, photography and your device's display settings.

The payment methods currently available to you are displayed securely during checkout.

Payments are processed using secure checkout services. NYRRA does not display your full payment information within the storefront.

The UK storefront displays pricing in GBP unless another supported market or currency is selected.

Valid discount codes can be entered during checkout in the discount or promotional-code field.

Wheel Spin is NYRRA's rewards experience, giving eligible customers the chance to unlock a promotional reward.

Wheel Spin currently allows one eligible spin every 30 days. Your countdown is displayed directly on the Wheel Spin page.

Once a reward has been generated, use the provided discount code during checkout where the reward's conditions are met.

Check that the code has been entered correctly and that your basket meets any conditions attached to the reward. If the issue continues, contact us and include the code you're trying to use.

You can follow the options available during checkout. A NYRRA customer account also gives you a convenient place to access supported order and account information.

Select the account icon in the NYRRA header and enter through the account page. Customer accounts use secure email verification rather than requiring you to remember a password.

Use our Contact page and send us your details along with as much information as possible about your question.

We aim to respond within 1–2 working days. During busy periods or launches, replies can occasionally take slightly longer.