Shipping policy
NYRRA SHIPPING POLICY
Last updated: September 2026
ORDER PROCESSING
Orders require processing and preparation before dispatch.
Processing times can vary depending on the products ordered, stock availability and fulfilment requirements.
Once your order has been dispatched, you will receive shipping or tracking information where available.
DELIVERY ESTIMATES
Estimated delivery times shown on our website, at checkout or in order communications are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Delivery times may be affected by carrier delays, customs processing, public holidays, severe weather or other circumstances outside our reasonable control.
We aim to ensure goods are delivered within the timeframe agreed with you and, unless otherwise agreed, within the period required by applicable consumer law.
FREE DELIVERY
NYRRA currently offers free delivery on qualifying orders over £50.
Any applicable delivery charges for orders below the free-delivery threshold will be displayed before you complete checkout.
TRACKING
Where tracking is available, tracking information will be provided after dispatch.
Tracking information can sometimes take time to update after a parcel enters the carrier network.
If your tracking has not updated for an unusually long period, please contact us with your order number.
DELIVERY ADDRESS
Customers are responsible for checking that the delivery information entered at checkout is accurate.
If you notice an error after placing an order, contact us immediately.
We will try to amend the address before fulfilment, but we cannot guarantee that an address can be changed once the order has entered processing or been dispatched.
INTERNATIONAL DELIVERY
Available international destinations and applicable shipping charges are displayed during checkout.
International orders may be subject to local customs processes, import duties, taxes or charges depending on the destination.
Where such charges are not collected by NYRRA during checkout, the customer may be responsible for paying them to the relevant authority or carrier.
DELAYS
Occasional carrier delays can occur.
If an order appears significantly delayed, please contact us and we will review the available tracking and fulfilment information.
LOST OR DAMAGED PARCELS
If you believe your parcel has been lost or it arrives damaged, contact us as soon as possible with your order number and any relevant photographs or tracking information.
CONTACT
For delivery support:
https://nyrra.store/pages/contact