Refund policy

NYRRA RETURN & REFUND POLICY

Last updated: September 2026

We want you to be happy with your NYRRA order. If something isn’t right, please contact us and we’ll help you through the next steps.

CHANGE OF MIND

If you purchased from us online, you may tell us that you wish to cancel your order within 14 days of receiving it.

Once you have told us that you wish to cancel, you must return the item within a further 14 days.

To start a return, please contact NYRRA through our Contact page and include:

• Your name
• Your order number
• The item you wish to return
• The reason for contacting us

Please do not send a return until we have provided the relevant return instructions.

RETURN CONDITION

Returned items should be handled only as reasonably necessary to inspect them and should be returned with their original packaging and accessories where possible.

We may make a deduction from a refund if an item has been handled beyond what would reasonably be permitted when examining it in a shop and this has reduced its value.

RETURN SHIPPING

For ordinary change-of-mind returns, you are responsible for the direct cost of returning the item unless we tell you otherwise.

We recommend using a tracked return service. NYRRA cannot be responsible for a return parcel that is lost before reaching the instructed return destination.

If an item is faulty, damaged on arrival, incorrectly supplied or not as described, please contact us before returning it. Where required by law, NYRRA will cover reasonable return costs.

REFUNDS

Where a return is approved, refunds will normally be issued to the original payment method.

Where applicable, we will also refund the cost of the standard delivery option originally paid. If you selected a more expensive delivery service, any additional cost above our standard delivery charge may not be refundable.

We will process an applicable refund within 14 days of receiving the returned goods, or earlier where required once sufficient evidence of return has been provided.

Your bank or payment provider may require additional time before the refund appears in your account.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order after delivery.

If your item arrives damaged, faulty or incorrect, contact us as soon as possible with:

• Your order number
• A description of the problem
• Clear photographs where relevant

We will review the issue and arrange the appropriate remedy.

Nothing in this policy affects your statutory rights in relation to goods that are faulty, not as described or otherwise fail to meet applicable consumer-law requirements.

HYGIENE-SENSITIVE ITEMS

Where an item is supplied sealed for health or hygiene protection and is not suitable for return once that seal has been broken, the right to cancel may not apply after the seal has been removed where permitted by law.

PERSONALISED ITEMS

Where NYRRA offers products made specifically to a customer's personalised specification, those products may be excluded from change-of-mind cancellation rights where permitted by law.

CANCELLATIONS BEFORE DISPATCH

If you need to change or cancel an order before dispatch, contact us as quickly as possible.

We will try to accommodate the request, but once an order has entered fulfilment it may no longer be possible to stop or alter it.

CONTACT

For any return or refund enquiry, please use our Contact page:

https://nyrra.store/pages/contact